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Move for Mental Health
2023 FAQ

Where Will Your Money Go?

TELL, is an accredited not-for-profit organization (NPO) with a 50-year history of providing mental health support in Japan. TELL operates a telephone and chat Lifeline, a clinic with professional face-to-face counseling, and an outreach program that engages with the community through events and workshops. 

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Donations support:

  • Lifeline Operational Costs

  • Lifeline Volunteer Training

  • Community Mental Health Workshops

  • Subsidized Counseling

  • Other Community Mental Health Services

 

 Last year, TELL provided support through:

  • 8,326 connections on the Lifeline from those reaching out for support

  • 12,000+ sessions delivered in TELL Counseling

  • 30% of all counseling sessions were provided at a subsidized rate for those in need

  • 6,000 people attended our workshops and programs on mental health

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​What can I win?

 

Everyone who participates in either the Step Up Challenge and/or Tokyo Tower Climb is eligible to win our Move Cups!

 

Raise the most money for TELL, whether that be individually or as a team and you could be the lucky winner of the Move Fundraising Award

 

Raise the most awareness of TELL and suicide prevention, whether that be individually or as a team and you could snap up the Move Awareness Award.

 

If you take part in the Step Up Challenge, in addition to the Move Cups, you could be the winner of the Most Steps Prize, (the highest total number of steps taken by an individual over one continuous 24-hour period).

 

If you compete in the Tokyo Tower Climb, in addition to the Move Cups, whether individually or as a team, then you could win the fastest climber award, (prizes for fastest male runner, fastest female runner, fastest gender expansive runner, and fastest youth (12 years old and under).


If you climb the tower as a team, you could also snatch the fastest team award, (prizes available for the fastest corporate team; fastest community team; and fastest school team)

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Fundraising FAQ

 

Click here to access TELL's DonorBox fundraising platform.

 

I have friends who want to support me/ I want to donate to support my friend - how can I do that?

Our fundraising page can be found on Donorbox's platform by clicking here. From there, they can search for your name, and making the donation should be fairly painless. If you need further support please contact Move@telljp.com.

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I have friends who do not have credit cards but they want to support me. What can I do?

Our donation platform accepts donations by credit and debit cards. If this is not possible for you, you can make the donation directly to TELL via bank transfer. Our bank transfer details can be found on our donate page

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My friends said they searched for my fundraising page but nothing came up. What can I do?

When you set up your Donorbox account, you will get an individualized link to your account/your team’s account. Copy and paste the link to share widely with your social circle.

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I made an account on DonorBox, but now I can't sign in. What do I do?

Click here to reset your password.

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STEP UP FAQ:

 

How do I register?

Follow this handy link to sign up for Step Up Challenge, or this link to take on the Tower.

 

​Can I do the Step Up challenge over multiple days?

The Step Up Challenge is counted over one 24-hour period. 

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You can complete your steps over multiple days, however, in doing this, you would no longer be eligible to win the most steps prize. To capture this prize, steps are only counted over one 24-hour period. 

 

If you were to complete your 21,881 steps over multiple days but involved friends, family, acquaintances, prefectural mascots, pets, coworkers and raised a ton of awareness of the event and the significance of the number though, you could snap up the Move Awareness Award. Heck, you could even walk 21,881 steps every day between September 10th and October 10th and that would be awesome!

 

How long does it take to walk 21,881 steps? 

The time it takes will depend on your pace and the terrain you are covering. Some people like to do all the steps in one go, and it can take them around 3.5 hours to complete, but you can choose how you want to walk the steps, and your mileage may vary. You might want to challenge yourself to get a fast time or perhaps you prefer to make a day of it! How you want to walk is entirely up to you.

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How far is it?

21,881 steps are approximately 9.1 miles; 14.7 km.

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How do you know we met the goal?

Take a photo of your pedometer, odometer, character count, or clock showing the 21,881 figure and submit it to this link

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Do I have to walk?

No! You can choose to commit to the challenge in a way that you find the most meaningful. One option is to use your fitness tracker and set a one-day goal of walking 21,881 steps. However, walking isn’t the only option. Whether you’re cycling, swimming, dancing or meditating for 21,881 seconds, or even writing a 21,881 character story–whatever you choose to do, it all matters. Use the number as your inspiration and get creative. ​

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TOKYO TOWER CLIMB FAQ:

 

How do I register?

Follow this handy link to sign up for Step Up Challenge, or this link to take on the Tower.

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There are 3 cup categories to choose from as an individual. Which cup should I register for?

Please choose the cup category that you feel best represents your gender identity, whether that be the men’s cup, women’s cup, or gender-inclusive cup. We want our events to be gender inclusive. In the past, we have had the binary options of male and female, but we are aware that this does not represent everyone.

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I want  to take part as a team but I don’t know who is going to be in my team yet. Can I go ahead and register? 

You have two choices. Wait until everyone is good to go and you are all together to fill out the form, or they have supplied you with their details and then register as a team, (you will need to know their name, choice for fastest time category (fastest male/female/genderexpansive or child), contact email and address). 

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Or, choose your team name and then as your teammates confirm they are ready to take on the challenge, they can register individually. They will need to enter the team name you chose exactly as you did when you registered. If not, we cannot confirm you all belong together on the same team. Team Awesome and Awesome Team are not the same animal.

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I am good to go to register my tower climbing team but I don’t know the email addresses and how fast everyone wants to run up and conquer the tower. What can I do?

You could ask your teammates to provide you with all the required details, or, you can fill out the form 4x with your contact info and preferred speed. The only thing you need to be really accurate with is the names as these will be printed on the certificates on the day. If you register your teammates as Donald Duck 1, 2, and 3, then this is exactly what their certificates will say. You might enjoy this but they may be less keen. (Everyone wants to be Mickey anyway.)

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How many people can be in a Tower Climb Team?

A Tower Climb team can have up to four members.

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I want to run with a team of 1 adult and 3 kids. Is this okay?

The makeup of your team is up to you. The only rule is there can be a maximum of 4 members in one team. Whether this is all adults, all kids, or a mixture of the two, it’s all good.

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I have no idea how hard climbing 600 steps will be or how long it might take me. Which category should I choose from the I plan to win/I’m here for a good time/I’m going to take my time selections?

​Tokyo Tower’s website says that it takes 13 minutes on average to walk up all 600 steps. TELL’s record time for those racing up is 2 minutes and 6 seconds. Most people will be somewhere in the middle. We are asking your time to get a rough idea of where to place you on the day so just give us your best guess of how you want to approach it. Do you want to win? Do you prefer to jog up? Want to take your time? Going up as a family? Give it your best guess and adjust your expectations accordingly.

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The weather forecast says it’s going to rain on October 14th. 

Unless there is a typhoon, the event will go ahead, regardless of weather conditions on the day. Put on your poncho and take on the tower!

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There is going to be a typhoon on October 14th, is the tower climb going to be canceled?

If there is a typhoon, the Tokyo Tower Climb will be rescheduled to October 21st.

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There’s going to be another typhoon on October 21st, what happens now?

If there are typhoons on both the race day and back up race day then the gods have spoken and there will be no TELL Tokyo Tower Climb in 2023. Come back and try again next year, please!

Fundraising with Donorbox Guide

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1. Signing Up With Donorbox
From the event pa
ge, you can go to the FAQ section and this will give you handy links to Donorbox to create your campaign.

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When you click on the hyperlink, it will take you to TELL’s Donorbox page.

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At the top, click on “I want to fundraise for this”.


This will take you to the signup form, where you will fill out your first and last names and a contact email address. If you are fundraising as a team, please enter your name as your team name, (e.g. First name: TEAM Last Name: Awesome).  

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After you fill out the form and click “Continue”, you will receive an email at the address you entered inviting you to finish setting up your account. To do so, click on the link to “Complete your account”.

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This will take you to a page where you can set a password for your account:

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Click “Sign Up” and then your account will be good to go and you can start to customise it!
 

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2. Customising your account
When you login to the account you created, it will display under the TELL account umbrella “TELL Move for Mental Health 2023”. You can either click on the “TELL Move for Mental Health 2023” link to access your individual fundraiser page, or, if you want to make it your own, click on the “Edit” button at the bottom.

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If you decide to customise your fundraising campaign, you can upload a photo that represents you or your team; upload a background photo; set an individual campaign goal (within the wider TELL target of 5 million yen) and also write a little about your story of why you have chosen to move for mental health this year and support TELL.


To make these changes, when you click edit, you should see the following view:

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If you want to add a photo, go to the Your Photo section on the left hand side of the page and choose “Upload Image”. Choose an image that represents you or your team, upload the link and hit “upload image”. If the image is too big, it will not work and you will have to reduce the size of the file or choose another image.


If you want to change the background image, delete the link to the generic TELL image (displayed on the left hand side again)  and upload the link to the image you want to use. If the image is too big, it will not work and you will have to reduce the size of the file or choose another image.

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After making the adjustments you desire to your account, click the orange update button at the bottom of the page on the left hand side and your page should be good to go. If you want to update the page or make changes going forwards, you can always come back to the edit page and go wild.

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(An example account with photo added, background photo added and a story of why this team chose to participate in the challenge).

 

 


3. Sharing your fundraising page with your friends, family, coworkers and the world!
Your account will have an individual link that you can share so that people can support your cause and donate to your challenge. In Donorbox, you can find your link by going to your account page; clicking on the overall TELL campaign, (TELL Move for Mental Health 2023):

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That will open the page to your account and you can find and copy the link to your individual fundraiser from there:

 

 

 

 

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Questions?
Contact move@telljp.com if there is anything causing you problems or refusing to play nicely. Good luck moving for mental health everyone!

 

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